Privacy policy
INSTANT is operated by Nexivara, D 102, Meera Marg, Banipark, Jaipur 302016, Rajasthan, India (“we”). This policy explains what we collect when you use the INSTANT app, website and venue console, why, and what you can do about it. We collect as little as we need to let you book and attend experiences.
What we collect
| Data | Why |
|---|---|
| Mobile number (and name if you give one) | To sign you in with a one-time code and to show the venue who is arriving. |
| Email address (optional; venue staff accounts) | Receipts and, for venue staff, signing in to the console. |
| Bookings and payments | To hold places, take payment, issue your booking code, process cancellations and refunds, and pay venues. Card and UPI details are entered with our payment provider; we never see or store them. |
| Approximate location (only if you allow it) | To measure distance to venues. It is rounded to about 100 metres on your phone and sent only with a search; we do not store a location history. |
| App activity (which cards you saw, passed or picked) | To rank what you see next and to improve the service. These events contain no name, phone or email. |
| Crash reports and device information | To find and fix crashes (operating system, app version, device model). |
| Push notification token | To tell you about your bookings and refunds, if you turn notifications on. |
| Ratings you post | Shown with your first name to help others decide. Only guests who attended can rate. |
We do not use advertising identifiers, we do not sell personal data, and we do not track you across other companies’ apps or websites.
Who processes it for us
- Google Firebase: sign-in, push notifications and crash reports.
- Razorpay: payments and refunds.
- Vercel and Neon: hosting and database (data stored in Singapore).
- Resend: booking and refund emails.
Venues you book see your name, the number of guests, the time and your booking code. They do not see your phone number or payment details.
How long we keep it
Your profile stays until you delete your account. Booking and payment records are kept for eight years because tax and accounting law requires it; after deletion they are kept without your name. App activity events are kept for up to two years; ranking logs for 180 days.
Your choices and rights
- Location and notifications are optional and can be turned off in your phone’s settings.
- You can see and correct your details in the app under You.
- You can delete your account in the app (You → Delete account) or as described on our account deletion page.
- You can ask us for a copy of your data or raise a concern with our grievance officer at support@bindalinfotech.com. We reply within 30 days, as the Digital Personal Data Protection Act, 2023 requires.
Children
Accounts are for people aged 18 and over. Family experiences are booked by an adult for their children.
Changes
If we change this policy in a way that matters, we will say so in the app before the change applies.
Contact
Nexivara, D 102, Meera Marg, Banipark, Jaipur 302016, Rajasthan, India. Email support@bindalinfotech.com.